Managed Services

For the last two decades, a technological revolution has been going on, permeating the limitation of time and space. Indeed, with the internet linking continents in real time, we at MindSuite have been managing the IT infrastructures of global companies like yours along with providing application support services. Our expert team of support engineers are accustomed to the broad requirements of the IT industry and smoothen daily technological challenges our clients and their personnel face.

IT infrastructure Support

The quality of support we procure to you is second to none. Our geek team undergoes rigorous training and are committed to resolving any issues arising in minimal time, making use of the latest tools. We have structured our infrastructure support in four categories:

End user Management

Targeted at supporting and securing BYOD and end-user devices. This also encompasses platform migration and anti-spyware/virus support.

Server Management

All storage and data-centric collaborative works are covered, including forecasting of server capacity, troubleshooting, performance management, maintenance and migrations.

Network Management

Any optimization of network, LAN & WAN monitoring, troubleshooting, upgrades and migrations.

Application Support

MindSuite is well known for its holistic approach when it comes to support services, and we majorly take care of L1, L2 & L3 remote support for email, phone, chat, self-service portals, among others.

Application Management

Configuration, backups, performance maintenance, licensing and patch management for popular applications like Oracle ERP, Microsoft Sharepoint, among others.

Database Management

Administration of database security, management of data centres, patching and upgrading. Services also comprise recovery and backup maintenance.